Privacy Policy

1. Introduction

369k (referred to herein as "we", "us", "our", or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use our online gaming platform, website, and services.

This Privacy Policy applies to all users of the 369k platform, including residents of Indonesia and other jurisdictions where our services are legally accessible. By creating an account, providing personal information, or using our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

We are committed to compliance with applicable data protection laws and regulations, including international standards for data privacy and security. We implement robust technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or disclosure.

If you do not agree with the terms of this Privacy Policy, you must immediately cease using our services and refrain from providing us with any personal information. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Platform following any modifications constitutes your acceptance of the revised Privacy Policy.

2. Information We Collect

We collect various types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver a personalized gaming experience. The categories of information we collect include:

2.1 Personal Identification Information

When you register an account on 369k, we collect personal identification information necessary to verify your identity, comply with Know Your Customer (KYC) regulations, and prevent fraud:

• Full Legal Name: Your complete name as it appears on official identification documents.
• Date of Birth: To verify that you meet the minimum age requirement of 21 years.
• Government-Issued ID: Copies of your KTP (Indonesian identity card), passport, or driver's license for identity verification.
• Residential Address: Your current physical address, including city, province, and postal code.
• Contact Information: Email address and mobile phone number for account communication and security alerts.
• Nationality and Residency Status: To determine your jurisdiction and ensure compliance with local regulations.

2.2 Financial Information

To process deposits, withdrawals, and financial transactions, we collect payment-related information:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, etc.), account number, and account holder name.
• E-Wallet Information: OVO, DANA, GoPay, ShopeePay, or LinkAja account details for deposits and withdrawals.
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, and account balance changes.
• Payment Verification Documents: Bank statements or screenshots showing account ownership to prevent payment fraud.

We do not store complete credit card numbers or CVV codes. Payment processing is handled through secure third-party payment processors that maintain PCI-DSS compliance.

2.3 Account Activity and Gaming Data

We automatically collect information about your use of the Platform to improve our services, detect fraud, and ensure responsible gaming:

• Gaming History: Records of games played, bets placed, outcomes, winnings, losses, and gaming session duration.
• Login Activity: Login timestamps, IP addresses, device information, and session duration.
• Betting Patterns: Analysis of betting behavior to detect unusual activity or potential problem gambling indicators.
• Bonus Usage: Tracking of bonus claims, wagering progress, and promotional offer participation.
• Customer Support Interactions: Records of customer service inquiries, live chat transcripts, and email correspondence.

2.4 Technical and Device Information

We automatically collect technical data when you access the Platform:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• IP Address and Location Data: IP address, approximate geographic location, and ISP information.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Section 8 for details).
• Connection Data: Connection speed, network information, and access patterns.

2.5 Communications and Marketing Preferences

With your consent, we may collect information related to your communication preferences:

• Marketing Consent: Whether you have opted in to receive promotional emails, SMS messages, or push notifications.
• Communication History: Records of marketing communications sent to you and your engagement with those messages.
• Preferences and Interests: Information about your gaming preferences and interests to personalize offers.

3. How We Use Your Information

369k uses your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your 369k account
• Processing deposits, withdrawals, and financial transactions
• Providing access to casino games, sports betting, and other gaming services
• Managing your account balance, betting history, and transaction records
• Administering bonuses, promotions, and loyalty rewards
• Responding to customer service inquiries and resolving disputes

3.2 Identity Verification and Compliance

• Verifying your identity and age to ensure you meet eligibility requirements (21+ years)
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, money laundering, and other illegal activities
• Detecting and preventing unauthorized account access or misuse
• Complying with legal obligations and responding to lawful requests from authorities

3.3 Platform Security and Fraud Prevention

• Monitoring account activity for suspicious behavior or security threats
• Detecting multi-accounting, bonus abuse, collusion, and other prohibited activities
• Protecting the integrity of games and betting markets
• Preventing underage gambling and self-excluded player access
• Investigating and resolving security incidents

3.4 Responsible Gaming

• Monitoring gaming behavior to identify potential problem gambling indicators
• Implementing deposit limits, loss limits, and session time restrictions
• Enforcing self-exclusion requests and timeout periods
• Providing access to responsible gaming tools and support resources
• Complying with responsible gaming obligations and regulations

3.5 Platform Improvement and Personalization

• Analyzing user behavior and preferences to improve platform functionality
• Personalizing game recommendations and promotional offers
• Conducting market research and customer satisfaction surveys
• Testing new features, games, and services
• Optimizing website performance and user experience

3.6 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications (with your consent)
• Informing you about new games, bonuses, tournaments, and special offers
• Providing account updates, security alerts, and important notifications
• Conducting targeted marketing campaigns based on your preferences

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to support our operations:

• Payment Processors: Banks, e-wallet providers, and payment gateways to process deposits and withdrawals.
• Game Providers: Software providers like Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming that power our games.
• Identity Verification Services: KYC and AML compliance providers that verify your identity and documents.
• Customer Support Tools: Live chat platforms and customer service software providers.
• Marketing Services: Email marketing platforms and SMS providers (only if you have opted in).
• Analytics and Security Services: Providers that help us analyze platform usage and detect security threats.

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement, or regulatory bodies when required by law:

• In response to lawful court orders, subpoenas, or legal processes
• To comply with anti-money laundering and counter-terrorism financing regulations
• To report suspected illegal activity or fraud
• To protect our legal rights, property, or safety, or that of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email and/or a prominent notice on our website.

4.4 With Your Consent

We may share your information with other parties if you explicitly consent to such sharing.

5. Data Security Measures

At 369k, we implement industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL encryption.
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls.
• Access Controls: Only authorized personnel with a legitimate need can access personal data.
• Two-Factor Authentication: Optional 2FA for account login to prevent unauthorized access.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing.
• Data Minimization: We only collect and retain data necessary for legitimate purposes.
• Employee Training: All staff members receive data protection and security training.

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute protection against all security breaches. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized account access.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Data is retained for the duration of your account activity and as long as your account remains open.
• Closed Accounts: After account closure, we retain transaction records and identification documents for a minimum of 5 years to comply with financial regulations and anti-money laundering requirements.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to honor your request.
• Legal Disputes: Data related to legal disputes, investigations, or regulatory inquiries is retained until the matter is resolved.

Once data is no longer required, it is securely deleted or anonymized in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements.
• Right to Object: You can object to processing of your data for marketing purposes.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Withdraw Consent: You can withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the 369k platform:

• Essential Cookies: Required for basic platform functionality, account login, and security.
• Performance Cookies: Collect anonymous data about how you use the Platform to help us improve performance.
• Functionality Cookies: Remember your preferences, settings, and language choices.
• Marketing Cookies: Track your activity to deliver personalized advertisements (only with your consent).

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality.

9. Third-Party Links

Our Platform may contain links to third-party websites, including game providers and payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

369k strictly prohibits use by individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that a user is underage, we will immediately close the account and delete all associated data. If you believe a minor has accessed our Platform, please contact us immediately at [email protected].

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our servers, service providers, or business partners are located. These jurisdictions may have different data protection standards than Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. Any modifications will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or a prominent notice on the Platform. Your continued use of 369k after changes are posted constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 through the Platform

We take all privacy inquiries seriously and will respond within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.