Your wellbeing matters. Play responsibly and stay in control with 369k
You must be at least 21 years of age to access and use the 369k platform. Underage gambling is strictly prohibited.
At 369k, we believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal hardship. We are deeply committed to promoting responsible gaming practices and protecting the wellbeing of our players. While the vast majority of our users gamble responsibly and within their means, we recognize that gambling can become problematic for some individuals.
Responsible gaming is a shared responsibility between the platform and the player. We provide the tools, resources, and support systems necessary to help you maintain control over your gaming activity. However, the ultimate responsibility for gambling within your limits rests with you. This page outlines the comprehensive responsible gaming measures we have implemented, the warning signs of problem gambling, and the steps you can take if you or someone you know needs help.
We work closely with international responsible gaming organizations and adhere to industry best practices to ensure that our platform remains a safe environment for entertainment. Our customer support team receives specialized training in recognizing problem gambling behaviors and providing appropriate assistance and referrals to professional support services.
Responsible gaming means approaching gambling as a form of entertainment rather than a way to make money or solve financial problems. It involves setting limits on time and money spent, understanding that losses are part of the experience, and recognizing when gaming is no longer fun. Responsible players:
Problem gambling can affect anyone regardless of age, income, or background. Recognizing the warning signs early is crucial. You may have a gambling problem if you:
369k provides a comprehensive suite of responsible gaming tools designed to help you maintain control over your gaming activity. All tools are easily accessible through your account settings and can be activated or modified at any time. These tools are entirely confidential, and using them will not affect your account status or eligibility for promotions.
Set daily, weekly, or monthly maximum deposit amounts. Once your limit is reached, you will not be able to deposit additional funds until the period resets. Increases to limits have a 24-hour cooling-off period.
Define maximum loss thresholds for specific time periods. This tool calculates your net losses (deposits minus withdrawals) and prevents further gaming once the limit is reached.
Set maximum session durations to prevent extended gaming. You'll receive notifications when approaching your limit, and your session will automatically end when the time expires.
Receive periodic pop-up reminders showing how long you've been playing and how much you've wagered. This helps maintain awareness of time and spending during gaming sessions.
Temporarily suspend your account for 24 hours, 7 days, 30 days, or a custom period. During this time, you cannot log in, deposit, or gamble. Timeouts can be activated immediately.
Permanently or temporarily (minimum 6 months) close your account. Self-exclusion is irreversible during the chosen period. All funds will be returned, and you will not receive any marketing communications.
Step 1: Log into your 369k account and navigate to Account Settings.
Step 2: Select "Responsible Gaming" from the menu.
Step 3: Choose the tool you wish to activate and follow the on-screen instructions.
Step 4: Confirm your choices. Some tools (like deposit limit increases) have mandatory cooling-off periods before taking effect.
If you need assistance setting up any responsible gaming tool, our customer support team is available 24/7 via live chat or email at [email protected]. They can guide you through the process and answer any questions.
Self-exclusion is the most comprehensive responsible gaming tool available. When you self-exclude, your 369k account is immediately closed for a minimum period of 6 months (or longer if you choose). During the self-exclusion period:
To initiate self-exclusion, contact our customer support team via live chat or email [email protected] with the subject line "Self-Exclusion Request." Provide your account details and desired exclusion period. Our team will process your request within 24 hours and send you a confirmation email. Self-exclusion is irreversible during the chosen period, even if you change your mind.
After your self-exclusion period expires, your account will not automatically reopen. If you wish to resume gaming, you must contact customer support to discuss your return. We may ask you to confirm that you feel ready to gamble responsibly again and may recommend additional safeguards.
369k has a zero-tolerance policy for underage gambling. You must be at least 21 years of age to register an account and use our services. We implement strict age verification procedures:
If you suspect that a minor has accessed our platform, please report it immediately to [email protected] with any relevant information. We take such reports seriously and will investigate thoroughly.
Gambling should never jeopardize your financial stability or interfere with your ability to meet essential expenses such as rent, utilities, food, education, or healthcare. Before depositing money on 369k, ask yourself:
If you answered "no" to the first two questions or "yes" to the last two, you should reconsider gambling at this time. Gambling should only be done with disposable income—money you can afford to lose without consequence.
Never gamble with borrowed money, credit cards, or funds intended for essential expenses. Never chase losses by depositing more in an attempt to win back what you've lost. This behavior is a major warning sign of problem gambling and often leads to a destructive cycle.
If you believe you or someone you know may have a gambling problem, help is available. Seeking support is a sign of strength, not weakness. The following resources provide confidential assistance:
369k Customer Support: Available 24/7 via live chat or email at [email protected]. Our trained staff can help you activate responsible gaming tools, initiate self-exclusion, or provide referrals to professional support services.
International Problem Gambling Support: Organizations like GamCare, Gamblers Anonymous, and the National Council on Problem Gambling offer free, confidential counseling, support groups, and resources for individuals and families affected by problem gambling.
Mental Health Crisis Support: If you're experiencing a mental health crisis related to gambling, contact local emergency services or a mental health crisis hotline in your area for immediate assistance.
If you're concerned about a loved one's gambling behavior:
Remember that you cannot force someone to change, but you can support them in seeking help when they're ready.
We implement strict verification procedures, robust security measures, and comprehensive responsible gaming tools to protect all players on our platform.
Strict 21+ enforcement with mandatory ID verification during account registration. Zero tolerance for underage gambling attempts.
Comprehensive suite of deposit limits, loss limits, session timers, reality checks, timeouts, and self-exclusion options available to all players.
Our customer support team is trained in responsible gaming practices and available around the clock to provide assistance and referrals.
We monitor player behavior patterns to identify potential problem gambling indicators and proactively reach out with support resources.
We provide clear information about odds, game rules, and responsible gaming practices to help players make informed decisions.
Our support team is here 24/7 to assist you with responsible gaming tools and resources
Visit FAQ Learn About Us